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Glossary

Intake Automation

Intake automation na process of turning unstructured inbound requests into structured, machine-readable records without manual data entry. E classify request, extract fields wey matter, and route result into workflow so work fit be answered or actioned consistently.

Synonym dem: request intake, automated triage, intake processing, request normalization

Intake automation read di messy reality of how work actually arrive: long email threads, screenshots, attachments, partial forms, and produce clean record with classified intent and extracted fields. Accurate intake na foundation for everything downstream: routing, grounded answers, and governed actions all depend on faithful, structured representation of original request. Good intake automation preserve source content beside structured output so any extraction fit be verified against original.

Question dem wey people dey ask well-well

Which kinds of intake fit be automated?
Email, chat messages, web forms, uploaded documents, and synced records from connected systems fit all normalize into di same structured shape for downstream handling.
Intake automation replace people?
No. E remove manual data-entry and triage burden so people focus on judgement-heavy exceptions, approvals, and high-risk decisions wey policy route to dem.