Threada Work
Run di work: queues, approvals, evidence, and a record of every action.
Explore Work areaAI work orchestration for teams
Every request dey become record. Every action dey leave receipt.
Threada dey turn di work wey arrives in email, chat, documents, and forms enter structured WorkItems — answered with cited evidence or executed as actions wey get governance in your systems, with approvals and an audit trail from start reach finish.
WorkItem № 1042 Vendor security check
Received 09:14 Email msg · security@acme.com
Structured 09:14 12 fields don extract · 2 flagged for review
Grounded 09:15 4 sources wey dem cite · vendor in SOC 2, DPA, policy handbook
Approved 11:02 security lead · change window confirmed
Executed 11:03 Jira ticket don create · vendor record don update
For di record How work dey move through Threada
Di same five steps, for every team and every channel.
- 01
Connect channel
Start with web or email; add Slack, in-app, plus API intake as you grow.
- 02
Every request dey become WorkItem
Messy input dey become structured record — fields extract, uncertainty flagged, nothing lost.
- 03
Answers dey come with evidence
When your knowledge base support answer, Threada cites am. When e no support am, e talk am — and route am to person.
- 04
Actions dey wait for approval
Decide wetin run automatically and wetin need sign-off. High-risk steps dey stay human.
- 05
Outcomes, on di record
Resolution times, action success, audit exports — measure what bin dey done, no how busy di bot bin dey.
Where teams dey use Threada for work
- Customer operations work Resolve routine requests from cited evidence, or hand off complete escalation packet wey full context attach.
- security questionnaires and RFPs Answer vendor reviews in strict citation mode and export di evidence bundle as a record.
- IT plus procurement requests Turn Slack messages and emails enter structured requests with approvals, policy checks, and tracked outcomes.
- Contract plus proposal review Extract key terms, flag deviations from your playbook, and route to di right reviewer with context.
- compliance and audit prep Gather evidence continuously, map am to controls, and draft audit-ready packages with citations.
- Find knowledge gaps Surface what your knowledge base no fit answer and turn each gap enter a prioritized task.
Di point
Routine work should run itself. People should decide di exceptions.
Grounded
Every answer cites its evidence — and abstains when there dey none.
Governed
Risky actions wait for approval. Policies dey versioned, no scattered.
Proven
Every step lands in an audit trail you fit export.
Wetin make am dependable
- 01
Model-agnostic from design
Use di best model for each task and switch providers without re-architecting. No lock-in to a single LLM.
- 02
WorkItems, no disposable threads
Every request becomes a stateful record with ownership, evidence, and action history. Nothing vanishes when di tab closes.
- 03
Policy controls, no just prompts
Route, approve, restrict, and audit through versioned policy. Prompting dey one input, no di whole governance model.
- 04
Execution you fit trust
Actions run through allowlists with idempotency, retries, and rollback. No ‘varies by integration.’
- 05
Outcomes pass vanity metrics
Track containment, resolution time, and action success — di numbers wey prove di work got done.
- 06
Enterprise-ready from di start
Tenant isolation, RBAC, SSO, audit trails, and evaluation gates dey built in, no bolted on later.
Five surfaces, one record dey
Every workflow stays reviewable: ask, watch di work, check di evidence, control di actions, read di log.
- 01
Intent bar
State di goal in plain language and Threada dey turn it enter a structured request.
- 02
Canvas
Watch drafts, plans, plus comparisons take shape inside one workspace.
- 03
Evidence drawer wey dey
Trace di sources, rationale, and diffs behind every answer.
- 04
Action controls dem
Approve, schedule, automate, or roll back with clear guardrails.
- 05
Run log
Read every human and agent step for searchable, exportable timeline.
Pick your front door
Four ways enter. One governed runtime dey under am.
Threada Studio
Build di packs: schemas, policies, evals, and releases with quality gates.
Explore Studio areaThreada Travel
Corporate travel requests, approvals, plus bookings inside one governed flow.
Explore Travel areaThreada Invest
A property deal room where every assumption dey on di record.
Explore Invest areaWorks with di tools you already run
Governed integrations with Zendesk, Jira, Slack, and more — scoped credentials plus auditable execution.
See all integrations
Questions wey people dey ask often
Where we suppose start?
Pick one high-volume workflow and launch it in a single channel. Prove wey answers dey accurate and escalations reach di right people, then expand to more channels and packs.
How dey Threada different from ChatGPT or Gemini for business?
General-purpose copilots dey tied to one vendor's model. Threada dey a work platform: every request becomes a tracked WorkItem with policy controls, governed execution, and outcome analytics — across any LLM.
We need replace Zendesk, ServiceNow, or Salesforce?
No. Threada works alongside your current tools. It captures and structures requests, then executes approved actions in di systems you already run.
Fit AI really handle di edge cases wey broke our last automation?
AI handles understanding and structuring. Policy controls, review queues, and approvals handle di exceptions. People stay in di loop for anything high-risk.
What fit we actually measure?
Containment, time-to-resolution, escalation quality, approval cycle time, and action success — outcomes on di record, no interaction counts.
How we go evaluate safety before go-live?
Run evaluation gates wey test extraction, routing, grounding, and action behaviour. Roll out gradually with canary traffic, shadow mode, and one-click rollback.
Put your work on di record.
Start free with one workflow. Scale when di receipts prove it.