Question dem wey people dey ask often

Pick one workflow wey get plenty volume and launch am for one channel. Prove say di answer dem dey correct and escalation dey reach di right people, then expand go more channel and pack.

Copilot wey be general-purpose tie to one vendor model. Threada na work platform: every request dey turn WorkItem wey dem dey track, with policy controls, execution wey get governance, and outcome analytics — across any LLM.

No. Threada dey work side by side with di tools wey you dey use now. E dey capture and structure request, then e dey run approved action for di systems wey you don dey run.

AI dey handle understanding and structuring. Policy controls, review queue and approval dey handle di exception dem. People dey stay for di loop for anything wey high-risk.

Containment, time-to-resolution, escalation quality, approval cycle time and action wey work — outcome for di record, no be how many interaction.

Run evaluation gate wey go test extraction, routing, grounding and action behaviour. Roll am out small small with canary traffic, shadow mode and one-click rollback.

Team wey dey run plenty operational work under accountability: customer operations and support, IT and procurement, security and compliance, and finance operations. If work dey come as request wey dem must answer abi action with record, e fit run for Threada as WorkItem wey get governance.

Di systems where work and action dey — support and ticketing tool like Zendesk, issue tracker like Jira, chat like Slack, plus email and API abi webhook intake. Request dey enter and approved action dey comot as action wey get governance. Check di integrations page for di current list.

No. Chatbot dey answer message and forget am. Threada dey manage di work: every request dey turn WorkItem wey dem dey track, with evidence wey dem cite, policy controls, human approval, action wey get governance, and audit trail — so di work get governance and you fit audit am from start reach finish, no be just reply.

WorkItem na di central unit of work for Threada — typed object wey dem dey manage through im lifecycle, wey dey capture intake, decisioning, execution, and outcome for every request.

Old message-only automation tool dem dey manage request one message at a time. Threada dey manage di work: intake, policy, approval, action and outcome measurement, with audit trail and governance control.

Yes. Most team dey start with one workflow wey dem scope to one channel abi workspace, then dem dey expand am small-small as confidence dey grow.

Website, document wey dem upload, API connector, and source wey base on feed. Dem dey register each one as managed knowledge asset wey get im own freshness and retention policy.

You go set sync cadence and stale threshold for each source. Threada go alert you when freshness dey drift abi sync fail, so evidence go stay current.

Yes. Dem fit apply citation requirement for each workflow and intent. Response wey no get enough evidence dey route go review abi escalation by itself.

Yes. Decision step dem and approval requirement dem na configuration dey drive dem.

Yes. Channel-specific policy overlay dem fit override di baseline workflow behaviour.

Yes. Kill switch dem fit disable execution per channel, workflow, or integration scope.

Yes. Telemetry dimension dem include both channel and workflow identifier for cross-sectional analysis.

Yes. Execution telemetry dey include integration and action dimension with success, retry, and failure state.

Yes. Policy version dey available as first-class reporting dimension for quality and outcome analysis.

Threada dey draft security-questionnaire answers from your evidence wey e cite and dey route dem for review. Answers wey no get risk and wey ground well fit auto-approve by policy; sensitive ones go wait for security owner wey dem name. You no go ever send answer wey dem never review unless your policy allow am clear-clear.

Threada dey pull answers from sources wey you approve — questionnaires wey dem do before, security policies, SOC 2 reports, and DPAs — wey e retrieve and cite for each answer. If di evidence no support one answer, di WorkItem go flag am for human instead make e guess.

Threada dey capture every answer wey dem draft, edit, and approval as event wey get time-stamp with di evidence wey e cite, so audit, renewal, or control wey change later fit dey reconstruct — who answer wetin, on wetin, and who approve am.

Threada dey ground finance answers with retrieval over your sources, dey cite di specific page or record, and dey use provenance labeling for high-stakes claims; when context no plenty reach and abstain mode dey on, e dey return no-answer fallback instead make e guess.

Threada decision steps dey model human review, manager approval, security approval, automated gates, and exception queues, and policy overlays dey set approval requirements with deterministic precedence.

Yes — Threada governed actions dey run with idempotency keys and retries, dem dey reversible, and dem dey produce execution records wey dey auditable, together with unified telemetry envelope and CSV/NDJSON exports.

Threada dey take typed intake from web, in-app, Slack, Teams, email, API, and custom endpoints; inbound provider channels include Gmail, Twilio SMS, WhatsApp, social, Discord, and Teams webhooks, wey dem all normalize into WorkItems.

With abstain mode on, Threada dey use relevance threshold and dey return clear no-answer fallback instead make e fabricate answer, and any answer wey e produce dey get citations.

Threada fit gate support actions like updating ticket or notifying customer behind decision steps; dem dey record approvals, actions dey reversible with idempotency keys, and dem dey capture execution as history wey dey auditable.

Na metered runtime event, like intake, draft, approval, action, abi WorkItem operation, wey di platform usage ledger dey count.

Na processed page from content wey dem upload abi sync, wey dey count against di document-page quota wey dem dey use for indexing and evidence.

Yes. Anytime. Di change go start to work from di next billing cycle.

You go dey get warning as you dey near di limit. After you pass am, dem go cap your usage (overage credit go apply where e dey available). Separate 7-day grace period dey apply if payment fail.

Save 20% when billing na annual.

No. We index am for retrieval only.

We dey run to internal availability target dem with auto-scaling, automated backup, and restore playbook wey dem don test. Contractual uptime target and any service-credit remedy na for di order form we dey agree am.

No. Threada dey enforce policy inside AI work automation — e dey join body with your GRC and identity tool dem wey already dey, instead of make e replace dem.

Dem dey version policy overlay dem and scope dem by tenant, channel, pack, and workflow. Every execution dey record di policy version wey bin dey active.

Yes. Lifecycle, policy, and action event dem fit export for external audit, SIEM integration, and regulatory report.

99.9% availability every month, with clear RTO (4h) and RPO (24h) objective, and incident runbook dem wey dem document.

Stripe subscription + usage counter; grace-period warning wey dey run by itself, and controlled disable after di grace period.

Yes. Export feed dem (GCS and BigQuery) and on-demand download dey available for compliance review.

No. We design Threada so e go orchestrate around di system dem wey you already get, through integration and action dem wey get governance.

Yes. You fit apply approval requirement by workflow, channel, risk class, and action type.

Use EvalSuite gate dem for extraction, routing, grounding and action behaviour before you roll am out wide.

Yes. Web fit be your first channel while you keep di same workflow primitive dem for di channel dem wey go come later.

Yes. Integration execution dey asynchronous, and e dey support retry with error class dem wey you fit audit.

Use correlation ID dem, WorkItem history, decision event and execution log make you trace di whole flow from start to finish.