Service terms

1. agreement

These Service terms ("Terms") govern your access to and use of Threada (di "Service"). By creating an account, executing an order, or using di Service, you agree to these Terms.

2. Accounts & access

Accounts dey tied to organisations (tenants). You dey responsible for safeguarding credentials and ensuring authorised user roles. We may suspend or terminate accounts for misuse, security threats, or legal compliance.

3. Acceptable Use wey dey

• No unlawful, infringing, or abusive content wey dey
• No attempts to disrupt, probe, or bypass security wey dey
• No automated scraping of di Service outside documented APIs
• No misrepresentation of output as human-sourced where disclosure dey required

4. Customer Content wey dey

"Customer Content" includes documents, uploaded materials, configured knowledge sources, workflow settings, prompts, WorkItem history, and analytics data. You retain ownership. You grant us a limited license to process Customer Content to provide and improve di Service (quality, security, performance). We do no train foundation models with Customer Content.

5. Intellectual Property wey dey

We retain all rights, title, and interest in di Service, including software, infrastructure, and trademarks. No rights dey granted except as expressly stated.

6. Plans plus Billing

Di Free tier dey usage-limited. Paid subscriptions renew periodically unless canceled. Failure to pay may result in suspension and eventual data deletion per policy. Fees dey non-refundable except where required by law.

7. Confidentiality wey dey

Non-public information disclosed by either party marked or reasonably understood as confidential must be protected with reasonable care and used only for di relationship. Exclusions: public info, independently developed, rightfully received without restriction, or required by law (with notice where lawful).

8. security & Data Protection

We implement administrative, technical, and organizational measures (encryption, RBAC, isolation, logging). For personal data of data subjects, a Data Processing Addendum for data (DPA) may supplement these Terms.

9. Disclaimers wey dey

Di Service dey provided "as dey" without warranties of uninterrupted availability or error-free operation. AI-generated responses may be incomplete or inaccurate; you dey responsible for human oversight where required.

10. Limitation of Liability wey dey

To di fullest extent permitted by law: (a) neither party dey liable for indirect, incidental, or consequential damages; (b) aggregate liability under these Terms go no exceed fees paid in di 12 months preceding di claim. These limits do no apply to misuse of IP, confidentiality breaches, or payment obligations.

11. Term plus Termination

These Terms remain in effect while you use di Service. Either party may terminate for material breach (with 30 days to cure), insolvency events, or legal necessity. Upon termination, your access ceases; we go delete or return Customer Content per retention policies.

12. Suspension wey dey

We may suspend immediate access for security threats, abuse, or overdue fees. We go provide notice when practical.

13. Export & compliance

You represent your use complies with applicable export controls and sanctions. You go no use di Service in prohibited jurisdictions or for prohibited end uses.

14. Changes to Terms wey dey

We may update these Terms. Material changes go be notified via email or dashboard. Continued use after effective date constitutes acceptance.

15. Governing Law wey dey

These Terms dey governed by di laws of di State of Delaware (excluding conflicts rules). Disputes go be resolved in courts with jurisdiction in wey state.

16. Notices

Official notices: legal@threada.ai. Informal communications: support@threada.ai wey dey.

17. Entire agreement

These Terms, plus any signed order forms and DPA, constitute di entire agreement and supersede prior proposals or representations.

18. Contact

Questions: legal@threada.ai wey dey