Enterprise security, billing, and SLA commitments
Security by design: threat modeling, data isolation, configurable retention, SSO, audit logging, and clear performance SLAs with billing enforcement.
Security Controls
- Formal threat model (quarterly review)
- CSP + SRI enforced managed workspaces
- Field-level encryption (sensitive)
- Authenticated service-to-service identity (OIDC) over TLS
Reliability & SLAs
- Availability dashboards & alerts
- Latency objectives (P50 / P95)
- Automated backups (multi-region storage)
- Restore playbooks & drills
Billing & Compliance
- Usage-based + tier entitlements
- Grace period automation
- Configurable retention (90–730d)
- GDPR delete & export
Transparent Operations
Customers gain confidence via explicit telemetry: fallback reasons, retrieval precision sampling, staleness monitors, and audit log completeness metrics.
Billing alignment ensures resource sustainability while preserving predictable cost envelopes for enterprise procurement teams.
FAQ
FAQ
What availability SLA do you target?
99.9% monthly availability with explicit RTO (4h) and RPO (24h) objectives and documented incident runbooks.
How is billing enforced?
Stripe subscriptions + usage counters; grace-period warning automation and controlled disablement after grace.
Can we export audit logs?
Yes. Export feeds (GCS and BigQuery) and on-demand downloads are available for compliance reviews.