Measure real outcomes, not just interaction volume
Track intake, decisioning, execution, and downstream business impact with dimensions built for operations and accountability.
Intake and workflow funnel
- Channel impressions, opens, and request volume
- WorkItems created, reviewed, approved, and completed
- Escalation and packet generation rates by workflow
- Queue aging and processing throughput
Evidence and decision quality
- Citation coverage and evidence availability
- Decision reason-code distribution
- Low-confidence and policy-blocked trend lines
- Fallback patterns by channel and workflow
Operational and outcome reporting
Outcome analytics connect workflow behavior to resolution and cycle-time impact.
Policy-version dimensions make it clear when quality shifts are caused by configuration changes.
Integration-level success and latency metrics help manage action reliability.
FAQ
FAQ
Can we report by channel and workflow together?
Yes. Telemetry dimensions include both channel and workflow identifiers for cross-sectional analysis.
Can we isolate integration reliability?
Yes. Execution telemetry includes integration and action dimensions with success, retry, and failure states.
Can we compare policy versions?
Yes. Policy version is available as a first-class reporting dimension for quality and outcome analysis.