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Quickstart

Connect a channel, customize your pack, activate, go live, and improve — a step-by-step path to your first governed outcomes in Threada.

  1. Connect a channel

    Start with web or email; add Slack, in-app, and API intake as you grow.

  2. Answers come with evidence

    When your knowledge base supports an answer, Threada cites it. When it doesn't, it says so — and routes to a person.

  3. Every request becomes a WorkItem

    Messy input becomes a structured record — fields extracted, uncertainty flagged, nothing lost.

  4. Actions wait for approval

    Decide what runs automatically and what needs sign-off. High-risk steps stay human.

  5. Outcomes, on the record

    Resolution times, action success, audit exports — measure what was done, not how busy the bot was.

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