Threada Work
Run the work: queues, approvals, evidence, and a record of every action.
Explore WorkAI work orchestration & workflow automation
Every request becomes a record. Every action leaves a receipt.
Threada is an AI work automation platform. It turns the work that arrives in email, chat, documents, and forms into structured WorkItems — answered with cited evidence or executed as governed actions in your systems, with approvals and an audit trail end to end.
WorkItem № 1042 Vendor security review
Received 09:14 Email · security@acme.com
Structured 09:14 12 fields extracted · 2 flagged for review
Grounded 09:15 4 sources cited · vendor SOC 2, DPA, policy handbook
Approved 11:02 Security lead · change window confirmed
Executed 11:03 Jira ticket created · vendor record updated
On the record How work moves through Threada
The same five steps, for every team and every channel.
- 01
Connect a channel
Start with web or email; add Slack, in-app, and API intake as you grow.
- 02
Every request becomes a WorkItem
Messy input becomes a structured record — fields extracted, uncertainty flagged, nothing lost.
- 03
Answers come with evidence
When your knowledge base supports an answer, Threada cites it. When it doesn't, it says so — and routes to a person.
- 04
Actions wait for approval
Decide what runs automatically and what needs sign-off. High-risk steps stay human.
- 05
Outcomes, on the record
Resolution times, action success, audit exports — measure what was done, not how busy the bot was.
Where teams put Threada to work
- Customer operations Resolve routine requests from cited evidence, or hand off a complete escalation packet with full context attached.
- Security questionnaires and RFPs Answer vendor reviews in strict citation mode and export the evidence bundle as a record.
- IT and procurement requests Turn Slack messages and emails into structured requests with approvals, policy checks, and tracked outcomes.
- Contract and proposal review Extract key terms, flag deviations from your playbook, and route to the right reviewer with context.
- Compliance and audit prep Gather evidence continuously, map it to controls, and draft audit-ready packages with citations.
- Knowledge gap detection Surface what your knowledge base can't answer and turn each gap into a prioritized task.
The point
Routine work should run itself. People should decide the exceptions.
Grounded
Every answer cites its evidence — and abstains when there is none.
Governed
Risky actions wait for approval. Policies are versioned, not scattered.
Proven
Every step lands in an audit trail you can export.
What makes it dependable
- 01
Model-agnostic by design
Use the best model for each task and switch providers without re-architecting. No lock-in to a single LLM.
- 02
WorkItems, not disposable threads
Every request becomes a stateful record with ownership, evidence, and action history. Nothing vanishes when the tab closes.
- 03
Policy controls, not just prompts
Route, approve, restrict, and audit through versioned policy. Prompting is one input, not the whole governance model.
- 04
Execution you can trust
Actions run through allowlists with idempotency, retries, and rollback. Not ‘varies by integration.’
- 05
Outcomes over vanity metrics
Track containment, resolution time, and action success — the numbers that prove the work got done.
- 06
Enterprise-ready from the start
Tenant isolation, RBAC, SSO, audit trails, and evaluation gates are built in, not bolted on later.
Five surfaces, one record
Every workflow stays reviewable: ask, watch the work, check the evidence, control the actions, read the log.
- 01
Intent bar
State the goal in plain language and Threada turns it into a structured request.
- 02
Canvas
Watch drafts, plans, and comparisons take shape in one workspace.
- 03
Evidence drawer
Trace the sources, rationale, and diffs behind every answer.
- 04
Action controls
Approve, schedule, automate, or roll back with explicit guardrails.
- 05
Run log
Read every human and agent step on a searchable, exportable timeline.
Choose your front door
Four ways in. One governed runtime underneath.
Threada Studio
Build the packs: schemas, policies, evals, and releases with quality gates.
Explore StudioThreada Travel
Corporate travel requests, approvals, and bookings in one governed flow.
Explore TravelThreada Invest
A property deal room where every assumption is on the record.
Explore InvestWorks with the tools you already run
Governed integrations with Zendesk, Jira, Slack, and more — scoped credentials, auditable execution.
View all integrations
Frequently asked questions
Where should we start?
Pick one high-volume workflow and launch it in a single channel. Prove that answers are accurate and escalations reach the right people, then expand to more channels and packs.
How is Threada different from ChatGPT or Gemini for business?
General-purpose copilots are tied to one vendor's model. Threada is a work platform: every request becomes a tracked WorkItem with policy controls, governed execution, and outcome analytics — across any LLM.
Do we need to replace Zendesk, ServiceNow, or Salesforce?
No. Threada works alongside your current tools. It captures and structures requests, then executes approved actions in the systems you already run.
Can AI really handle the edge cases that broke our last automation?
AI handles understanding and structuring. Policy controls, review queues, and approvals handle the exceptions. People stay in the loop for anything high-risk.
What can we actually measure?
Containment, time-to-resolution, escalation quality, approval cycle time, and action success — outcomes on the record, not interaction counts.
How do we evaluate safety before going live?
Run evaluation gates that test extraction, routing, grounding, and action behavior. Roll out gradually with canary traffic, shadow mode, and one-click rollback.
Who uses Threada?
Teams that run high-volume operational work under accountability: customer operations and support, IT and procurement, security and compliance, and finance operations. If work arrives as requests that must be answered or actioned with a record, it can run on Threada as governed WorkItems.
What does Threada integrate with?
The systems where work and actions live — support and ticketing tools like Zendesk, issue trackers like Jira, chat like Slack, plus email and API or webhook intake. Requests come in and approved actions go out as governed actions. See the integrations page for the current list.
Isn't Threada just a chatbot or AI agent?
No. A chatbot answers a message and forgets it. Threada manages the work: each request becomes a tracked WorkItem with cited evidence, policy controls, human approvals, governed actions, and an audit trail — so the work is governed and auditable end to end, not just a reply.
Put your work on the record.
Start free with one workflow. Scale when the receipts prove it.