Zendesk integration
Connect Threada to Zendesk for governed record creation, status sync, and bidirectional workflow automation.
Overview
The Zendesk integration enables Threada to create, update, and resolve Zendesk records as governed actions within your workflows. Scoped credentials ensure each workspace operates with least-privilege access.
Capabilities
- Create Zendesk records from WorkItem escalations with full context
- Sync Zendesk status changes back to the WorkItem lifecycle
- Map custom fields and tags between systems
- Route by priority, team, and policy classification
- Audit trail for every Zendesk operation
Setup
Configure the integration in Studio under pack governance. Provide scoped API credentials and map fields to your workflow schema. The connection is validated before activation.