Haɗin Zendesk
Haɗa Threada da Zendesk don ƙirƙira da sabunta tikiti mai kulawa daga WorkItems, tare da cikakken sawun bincike.
Bayani gabaɗaya
Haɗin Zendesk yana ba Threada damar ƙirƙira, sabunta, da warware rikodin Zendesk a matsayin matakai masu kulawa cikin workflows ɗinka. Takardun shaida masu iyaka suna tabbatar da kowane wurin aiki yana aiki da samun dama na mafi ƙarancin gata.
Iyawa
- Ƙirƙira rikodin Zendesk daga turawar WorkItem zuwa sama tare da cikakken mahalli
- Sabunta tikitin Zendesk (matsayi, filaye, alamomi) daga matakai masu kulawa na WorkItem
- Tsara filaye da alamomi na musamman tsakanin tsarukan
- Kai hanya ta fifiko, ƙungiya, da rarrabuwar manufa
- Sawun bincike ga kowane aikin Zendesk
Misali da aka aiwatar
Wani tsari daga ƙarshe zuwa ƙarshe da Threada take gudanarwa tare da Zendesk:
- Tikitin Zendesk na iso sannan ya zama WorkItem mai kulawa, an daidaita shi zuwa schema mai nau'i tare da tikitin a haɗe.
- Threada na tsara amsa mai tushe a tsananin yanayin ambato, ko kuma ta tura tikitin zuwa ga mai shi yayin da manufa ke buƙatar mutum.
- Amsa ko sabuntawa da aka amince da shi na gudana a matsayin mataki mai kulawa komawa cikin Zendesk — matsayi, filaye, da alamomi an tsara su — tare da idempotency.
- Kowane aikin Zendesk na gudana a matsayin mataki mai kulawa tare da idempotency, kuma ana rubuta shi a kan sawun bincike marar canzawa na WorkItem.
Saitawa
Saita wannan haɗin a Studio ƙarƙashin kulawar pack. Samar da takardun shaida na API masu iyaka kuma ka tsara filaye zuwa schema na workflow ɗinka. Ana tabbatar da haɗin kafin kunnawa.
- A cikin Studio, ƙara haɗin Zendesk ƙarƙashin kulawar pack.
- Samar da bayanan shaidar API na Zendesk da aka iyakance tare da shiga na mafi ƙarancin gata.
- Tsara filaye na Zendesk, alamomi, da matsayi zuwa schema na WorkItem ɗinku.
- Tabbatar da haɗin; haɗin yana kunnawa ne kawai bayan gwaji ya yi nasara.
Izini da samun damar bayanai
Zendesk tana amfani da takardun shaida da kake samarwa — ba app ɗin OAuth da Threada ke ɗauke da shi ba.
- Threada tana tantancewa da takardun shaida na Zendesk API da aka iyakance da kake samarwa, da aka ajiye a cikin Secret Manager.
- Threada tana kiran REST API na Zendesk (/api/v2/tickets.json) don ƙirƙira da sabunta tikiti; ba a tallafa wa daidaita matsayin Zendesk da ke shigowa komawa cikin WorkItem a yau ba.
- Kowane aikin tikiti na gudana a matsayin mataki mai kulawa kuma ana rubuta shi a kan sawun bincike na WorkItem.
Tambayoyin da ake yawan yi
Shin Threada na amsawa a Zendesk ta atomatik?
Kawai ƙarƙashin manufa. Amsoshi da sabuntawa na gudana a matsayin matakai masu kulawa, saboda haka ko za su aika ta atomatik ko su jira mai amincewa rufin manufarku ce ke yanke shawara. Duk wani abin da shaida ba ta tallafa wa shi ana tura shi zuwa ga mutum maimakon a amsa.
Shin Threada na karanta matsayin Zendesk komawa cikin WorkItem?
Ba a yanzu ba. Threada na rubutawa zuwa Zendesk — ƙirƙira da sabunta tikiti a matsayin matakai masu kulawa. Daidaita matsayin Zendesk komawa cikin WorkItem ba a tallafa masa a yau ba; WorkItem na nuna matakan da Threada ta ɗauka.
Wane shiga ne haɗin ke buƙata?
Bayanan shaidar API na Zendesk da aka iyakance tare da shiga na mafi ƙarancin gata. Ana tabbatar da haɗin kafin kunnawa, kuma ana rubuta kowane aikin Zendesk a kan sawun bincike.