Zendesk integration wey dey
Connect Threada to Zendesk for governed record creation, status sync, plus bidirectional workflow automation.
Overview
Di Zendesk integration enables Threada create, update, and resolve Zendesk records as actions wey get governance within your workflows. Scoped credentials ensure each workspace operates with least-privilege access.
Capabilities dem
- Create Zendesk records from WorkItem escalations with full context wey dey
- Sync Zendesk status changes back to di WorkItem lifecycle
- Map custom fields plus tags between systems
- Route by priority, team, plus policy classification
- Audit trail for every Zendesk operation wey dey
Setup
Set di integration in Studio under pack governance. Provide scoped API credentials and map fields to your workflow schema. Di connection dey validated before activation.