WorkItem
A WorkItem is the unit of work in Threada: a single inbound request — from email, chat, a document, or a form — normalized into a structured, trackable record. Each WorkItem carries its intent, extracted fields, evidence, and a complete history of every decision and action taken on it.
Synonyms: work item, task record, tracked request, unit of work
A WorkItem is created the moment unstructured intake arrives, regardless of channel. Threada normalizes the raw content into a consistent structure — intent, extracted fields, attachments, and tenant context — so downstream automation and people reason about the same record. Every step is captured in an immutable timeline, which makes the WorkItem the single source of truth for what happened and why. Because the record is structured and grounded, it can be answered with cited evidence or carried into a governed action without losing accountability.