Glossary

WorkItem

WorkItem na unit of work in Threada: one inbound request from email, chat, document, or form, normalized into structured, trackable record. Each WorkItem carry im intent, extracted fields, evidence, and complete history of every decision and action taken on am.

Synonym dem: work item, task record, tracked request, unit of work

WorkItem dey created di moment unstructured intake arrive, no matter di channel. Threada normalize raw content into consistent structure: intent, extracted fields, attachments, and tenant context, so downstream automation and people reason about di same record. Every step dey captured in immutable timeline, making WorkItem di single source of truth for wetin happen and why. Because di record structured and grounded, e fit be answered with cited evidence or carried into governed action without losing accountability.

How WorkItem different from support ticket?

Ticket usually track conversation. WorkItem track di work itself: classified intent, extracted fields, evidence wey ground any answer, and governed actions taken, all auditable end to end.

Which lifecycle WorkItem dey move through?

Intake normalize request, intent classification route am, evidence retrieval ground proposed response, and any action pass through approval policy before WorkItem resolve and record.

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